Subject: Tech Support Candidate - Tarun Kumar Kannoujia
From: Tarun Kumar Kannoujia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 03:16:32 -0400

| | Tech Support Test

Name | Tarun Kumar Kannoujia
E-mail | [email-masked]
Phone Number | (+91) 9818576917
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad, Mohan nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - I will try to clear cookies and other site data along with cached images and files from the browser. So that if the website had put some cookies into the browser and it is not loading properly, then deleting old cookies will help to load a fresh website. If this doesn't work then.
2 - I will check the internet connection and make sure that it is working or not by opening Google and searching randomly anything on it. If the search results load properly then the internet is working fine but if it doesn't then there is a reason to believe that the internet is not working then fix the connection issue by rebooting the router or plug out the LAN cable and then plugging in. if this does not work then there is a need to contact ISP.
3 - Check if the website is down for everyone, or just me. For checking, we have multiple website checker pages available on google, where we can simply copy-paste the URL and it will show the result if the website is down for everyone or it is just me. If the website is down for everyone, then there is nothing we can do but if the website is down for only me, then there's a problem with the connection between your computer and the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1 - Turn on the bluetooth speaker.
step 2 - Turn on your mobile phone bluetooth.
step 3 - Tap on "pair new device" and it will search for bluetooth devices that are active nearby.
step 4 - Select your speaker bluetooth name visible in the "available devices" under "pair new device" option.
step 5 - When your phone and speaker are connected, the speaker shows as "connected"
step 5 - The speaker is connected to your mobile phone, now you can play music on the speaker by your mobile phone

What according to you makes you a good candidate for customer service or technical support job? | I like to help people with their problems, mainly technical problems as I am from a technical background. I always try to understand the complete scenario of a problem faced by people and the impact of the problem on them. I always try to find a solution to the problems by logically analyzing them. I am polite, humble, and honest which makes me a good fit for servicing customers and providing technical assistance.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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