Subject: Tech Support Candidate - Kiran Bala Kannaujia
From: Kiran Bala Kannaujia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 03:01:40 -0400

| | Tech Support Test

Name | Kiran Bala Kannaujia
E-mail | [email-masked]
Phone Number | (91) 8077464229
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many problems can be solved simply by restarting our device .This clear caches and force the device to re load the web pages. There is many steps
1. Check your connection  and other sites
2. Find the problem
3.Check another browser or incognito
if the site does not load in another browser ,the problem likely lies somewhere else on your machine.
Then try another device
4.Fix your DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to setting
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.There is a list of available device
5.If your speaker is not listed, press the button on your speaker.
6.On your mobile select your speaker and after that you are connected.

What according to you makes you a good candidate for customer service or technical support job? | I want to use my technical knowledge how to directly solve issues customers having.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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