Subject: English Language Test - Varun Singh
From: Varun Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 02:32:35 -0400

| | Foreign Language Screening Test

Name | Varun Singh    /  (+91) 9810470753    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thank you for contacting babyshop.com. Firstly, please accept my sincere apology for the delay in the order. I have checked the details and as per the delivery partner the address that was mentioned was incomplete due to which attempt for the delivery made was unsuccessful.
I would request you to please share your complete address so that I can update the same in your account. Please be assured, your product will shipped on priority and you will get the delivery soon.
Your patience and cooperation is highly appreciated.

Thank you.
Varun

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Thank you for contacting Homebox support.
As I can understand, the unit got scratches while installation. I am sorry for the inconvenience. Please do not worry, we wills surely help you in getting this resolved. In order to proceed further I request you to please share some images of the visible  scratches so that I can pass them to our higher level team to get this resolved for you as soon  as possible.
Rest assured, you are our valuable customer and we will help you with the best possible resolution.

ThankYou
Varun

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