Subject: English Language Test - Aashiq Rasool Najar
From: Aashiq Rasool Najar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 02:29:40 -0400

| | Foreign Language Screening Test

Name | Aashiq Rasool Najar    /  (193201) 9622238527    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ,

Happy to help.

I am sorry to hear that you have not recieved your order that was placed by your good self on company website baby shop.com 14 days before.

I have checked the tracking of your order and can see that our courier delivery
team  was not able to find your exact address.I would have also felt the same if I would have at your place. I have initiated the reward points of 50 in your account and these reward points can be applied for your future orders. Also, I have shared you the link www.adressupdate.com . I would like to request you to please click the link and update your exact address there.

For further assistance and future references ,you may visit our website www.babyshop.com.

Thanks for being a valuable customer of Babyshop.com.

Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Happy to help.

I am really sorry to hear that you have ordered Tv cabinet last week and you have found many scratches on it. I know how important it is for you to get this issue resolved.

I would Like to request you that please share that details of the Tv cabinet pictures on www.babyshopreturn.com.
Moreover, I have I have issued promos of Rs 100 as token of  goodwill.I assure that our dedicated team will investigate your matter based on your pictures after being shared by your good self.

For further assistance and future references,. please feel free to contact us on our website www.baby shop.com.

Thanks for being a valuable customer of Babyshop.com.

Have a nice day.

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