Subject: Tech Support Candidate - vasanth kn
From: vasanth kn <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 01:51:40 -0400

| | Tech Support Test

Name | vasanth kn
E-mail | [email-masked]
Phone Number | (+91) 9945267340
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JP Morgan | operation analyst | 2016 | 38000
Previous Employer 1 | Amadeus india pvt ltd | System admin | 2012 | 19000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)If the website is not opening and you are getting an error saying NO INTERNET then there will be an network issue where internet line will not be working. then you can rectify the issue by restarting the router or modem and check the internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Go to settings
2)Tap the Bluetooth option
3)Turn on Bluetooth
4)A list of available devices will appear.
5)If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6)On your mobile select your speaker

What according to you makes you a good candidate for customer service or technical support job?

i had worked as an customer support engineer for 2 companies.
Based on my work they have promoted me as an Senior technical support Engineer in a compay amadeus india pvt ltd.
i used to troubleshoot all types of issues based on hardware and software.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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