Subject: Daily performance summary for LiveSalesman team for Apr 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 09:11:49 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 2 | 21 | 2 | 25
Mohad Kmali | 0 | 7 | 44 | 5 | 56
Abdullah Abuthnain | 0 | 1 | 64 | 3 | 68
Rayan Suliman | 0 | 0 | 39 | 0 | 39
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 6 | 29 | 0 | 35
Doaa Almutawa | 0 | 8 | 34 | 10 | 52
Ali hazzaa | 0 | 6 | 44 | 1 | 51
Mohiuddin Lsm | 0 | 3 | 3 | 5 | 11
Ankit Kumar | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 10 | 0 | 0 | 10
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 11 | 0 | 11 | 22
Hasan Nour | 0 | 8 | 0 | 2 | 10
Sultan Motawa | 0 | 3 | 36 | 6 | 45
taher Mohammad | 0 | 5 | 35 | 3 | 43
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 1 | 22 | 2 | 25
Ali Ibraheem | 0 | 0 | 1 | 0 | 1
Md Yahya | 0 | 0 | 0 | 8 | 8
Grand Total | 0 | 74 | 372 | 59 | 505

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 47
| Delivery Related | (blank) | 8
| | Damage during delivery | 1
| | Day of Delivery - Status | 21
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 4
| | Delivery Status | 40
| | Missing items\parts | 3
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 2
Customer Services Total | | | 141
Live Sales | Pre-Sale | (blank) | 1
| | Live assist | 1
Live Sales Total | | | 2
No Answer | No Answer | (blank) | 5
No Answer Total | | | 48
No Answer | No Answer | No Answer | 43
PreSales | Other Enquiry | Offers | 14
| Product Related | (blank) | 27
| | Product Specification | 10
PreSales Total | | | 51
Grand Total | | | 242

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 2 | 0 | 2
Jok Kuol | 0 | 0 | 1 | 1 | 0 | 0 | 2
Grand Total | 0 | 0 | 1 | 1 | 2 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 0 | 4 | 4 | 0 | 31 | 41
Malek Hosan | 0 | 1 | 1 | 0 | 1 | 22 | 25
! Hassan Saeed | 5 | 3 | 0 | 8 | 0 | 2 | 18
Mohiuddin Lsm | 6 | 6 | 4 | 2 | 7 | 17 | 42
Naji Shabanh | 4 | 5 | 3 | 4 | 6 | 13 | 35
Ali Ibraheem | 1 | 1 | 0 | 0 | 0 | 11 | 13
Doaa Almutawa | 10 | 11 | 0 | 27 | 9 | 7 | 64
Asma Alotaibi | 3 | 3 | 6 | 11 | 9 | 10 | 42
Rayan Suliman | 0 | 0 | 0 | 0 | 1 | 10 | 11
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 4 | 4
Abdallah Ahemad | 13 | 3 | 4 | 5 | 8 | 5 | 38
Mohad Kmali | 6 | 7 | 7 | 9 | 2 | 4 | 35
Jaber Almarri | 3 | 2 | 3 | 2 | 0 | 5 | 15
Abdullah Abuthnain | 3 | 0 | 0 | 1 | 0 | 2 | 6
Khaled Sufian | 0 | 4 | 3 | 2 | 2 | 2 | 13
Abdullah Otaibi | 5 | 2 | 1 | 0 | 0 | 1 | 9
Faisal Abdullah | 3 | 3 | 5 | 1 | 2 | 1 | 15
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 1 | 2
Sultan Motawa | 10 | 3 | 1 | 1 | 3 | 0 | 18
taher Mohammad | 6 | 1 | 0 | 1 | 0 | 0 | 8
Md Yahya | 6 | 1 | 0 | 0 | 0 | 0 | 7
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 88 | 57 | 42 | 78 | 50 | 148 | 463

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 1 | 0 | 0 | 1 | 5 | 8
Naji Shabanh | 0 | 0 | 0 | 1 | 0 | 3 | 4
Ali hazzaa | 6 | 0 | 1 | 0 | 1 | 3 | 11
Mohiuddin Lsm | 2 | 1 | 3 | 3 | 2 | 2 | 13
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 6 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sultan Motawa | 5 | 0 | 1 | 1 | 0 | 1 | 8
Ali Ibraheem | 1 | 0 | 2 | 1 | 7 | 1 | 12
Mohad Kmali | 8 | 3 | 0 | 2 | 1 | 2 | 16
Abdullah Abuthnain | 1 | 2 | 0 | 1 | 1 | 0 | 5
Jaber Almarri | 4 | 5 | 3 | 0 | 2 | 0 | 14
! Hassan Saeed | 2 | 0 | 2 | 6 | 2 | 0 | 12
Khaled Sufian | 1 | 1 | 3 | 3 | 0 | 0 | 8
Abdallah Ahemad | 2 | 3 | 0 | 2 | 0 | 1 | 8
Abdullah Otaibi | 6 | 3 | 0 | 1 | 0 | 0 | 10
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Md Yahya | 4 | 0 | 1 | 1 | 0 | 0 | 6
taher Mohammad | 7 | 4 | 6 | 3 | 0 | 0 | 20
Faisal Abdullah | 3 | 4 | 2 | 0 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 0 | 0 | 0 | 6
Syed Ataullah | 2 | 1 | 0 | 0 | 0 | 0 | 3
Doaa Almutawa | 12 | 0 | 0 | 0 | 0 | 0 | 12
Asma Alotaibi | 15 | 0 | 0 | 0 | 0 | 0 | 15
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 91 | 29 | 24 | 26 | 18 | 25 | 213

Please feel free to reach out for any further clarifications.