Subject: Daily performance summary for LiveSalesman team for Apr 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 09:02:37 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 6 | 23 | 0 | 1 | 30
Raghwendra Pratap Singh | 0 | 3 | 24 | 0 | 11 | 38
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 10 | 0 | 2 | 0 | 9 | 21
Abu Sufian | 31 | 7 | 33 | 0 | 0 | 71
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 3 | 0 | 6 | 0 | 5 | 14
Mosab Mohammed Abdalla Nasreldin | 28 | 0 | 0 | 0 | 1 | 29
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 5 | 11 | 0 | 0 | 16
Alhamzi Mohammed | 0 | 2 | 7 | 0 | 0 | 9
Amir Aziz | 0 | 4 | 80 | 21 | 0 | 105
Tathru Nukhu | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 5 | 14 | 0 | 11 | 30
Malek Hosan | 0 | 0 | 0 | 4 | 1 | 5
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 3 | 3
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Md Yahya | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 72 | 33 | 200 | 25 | 43 | 373

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 19
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 47
| | Missing items\parts | 2
| | Wrong commitments | 1
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 22
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 3
| | Refunds after Return | 3
Customer Services Total | | | 109
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 2
| Other Enquiry | (blank) | 5
| | Offers | 2
| | Promo Code | 1
| | Store Availability | 2
| | Store Location | 3
| | Website/App Issues | 1
| Product Related | (blank) | 3
| | Pricing | 1
| | Product Specification | 53
PreSales Total | | | 73
Grand Total | | | 187

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 2 | 1 | 9 | 0 | 0 | 12
Jok Kuol | 9 | 2 | 3 | 20 | 0 | 0 | 34
Ankit Kumar | 5 | 6 | 6 | 5 | 0 | 0 | 22
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 25 | 10 | 4 | 0 | 0 | 0 | 39
Abu Sufian | 5 | 2 | 0 | 0 | 0 | 0 | 7
Syed Ataullah | 0 | 3 | 0 | 0 | 0 | 0 | 3
Grand Total | 44 | 25 | 14 | 35 | 0 | 0 | 118

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 1 | 0 | 2 | 1 | 4 | 11
Ankit Kumar | 0 | 0 | 0 | 3 | 1 | 10 | 14
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ahmed Omer | 4 | 6 | 3 | 7 | 3 | 6 | 29
Waseem Ahemad . Khan | 8 | 6 | 2 | 3 | 4 | 5 | 28
Jok Kuol | 0 | 1 | 0 | 0 | 2 | 3 | 6
Abu Sufian | 8 | 4 | 1 | 0 | 4 | 5 | 22
Aws Adra | 2 | 2 | 3 | 1 | 0 | 1 | 9
Raghwendra Pratap Singh | 3 | 0 | 0 | 1 | 2 | 1 | 7
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 6 | 0 | 1 | 0 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 1 | 0 | 0 | 0 | 4
Tathru Nukhu | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 36 | 22 | 12 | 17 | 17 | 37 | 141

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 2 | 0 | 0 | 0 | 1 | 5 | 8
Raghwendra Pratap Singh | 4 | 0 | 0 | 1 | 1 | 3 | 9
Ankit Kumar | 2 | 0 | 0 | 2 | 1 | 5 | 10
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 1 | 1 | 2 | 3 | 1 | 4 | 12
Waseem Ahemad . Khan | 6 | 1 | 0 | 1 | 1 | 0 | 9
Aws Adra | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 1 | 0 | 0 | 4
Ahmed Omer | 3 | 2 | 0 | 0 | 0 | 0 | 5
Grand Total | 21 | 4 | 2 | 9 | 5 | 18 | 59

Please feel free to reach out for any further clarifications.