Subject: Tech Support Candidate - Sadhana Yadav
From: Sadhana Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 15:08:08 -0400

| | Tech Support Test

Name | Sadhana Yadav
E-mail | [email-masked]
Phone Number | (110096) 8287806718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gazipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Novezo Consultancy | EMS Administrator | NA | 23000
Previous Employer 1 | HCL INFOSYSTEM Pvt.Ltd | Server Admin | 30/04/2021 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To Begin with Checking our network Connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn ON the Speaker
2. Select mode
3. Turn on mobile Bluetooth.
4. searching Device name in mobile
5. pair with device and allow permission.

What according to you makes you a good candidate for customer service or technical support job? | my skills are -Good listener, understand the problem and resolve on remote service.so, my skills helps me to resolve problems of customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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