Subject: Tech Support Candidate - Kratika Gupta Kratika
From: Kratika Gupta Kratika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 14:25:01 -0400

| | Tech Support Test

Name | Kratika Gupta Kratika
E-mail | [email-masked]
Phone Number | (91) 7007069640
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | Working | 21000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We can add the website in internet option and site and also we can change the proxy and also do one thing we can change the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly open the Bluetooth and pair and connect
What according to you makes you a good candidate for customer service or technical support job? | Firstly understand the user query and provide sympathy to the user
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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