Subject: Doha Rent A Car Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 13 Apr 2022 04:17:59 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Doha Rent A Car : 

Chat ID: RAS9PSI0F6 (Anish): Chat was handled pretty well as customer wanted SUV on monthly basis however as per the process we need to ask the duration (no. of days/months) and also the dates from when he wants to rent the car as these details need to be filled in the lead escalation link. 

Chat ID: RAJ8OWJ0XV (Harsh): Chat was handled absolutely well and as per the process guidelines and answered the customer's questions/queries promplty however chat was incomplete and he left the chat before responding to his questions. 

Chat ID: RAG83I5SJZ (Jason): Customer looking for car to hire for a short duration so lead generation details are required only if he needs to rent a car for a month (30 days/more) 

Ch at ID: RA840IO675 ( Anish ): In these kind of chat requests if the customer is looking to rent a car for a few days please provide him links like : You can check our range of cars available on the website : [ https://www.rentacardoha.com/car-for-rent | https://www.rentacardoha.com/car-for-rent ] and also link : Here is a link to all of the vehicles we have to offer during that timeframe. [ https://www.rentacardoha.com/Vehicles?vtId=1&vDet=0&pDt=11/17/2022&pTime=00:00&rDt=12/11/2022&rTime=00:00&resrType=1&vCatId=0&ploc=Al%20Khor%20City&ploc1=&loc=&flight= | https://www.rentacardoha.com/Vehicles?vtId=1&vDet=0&pDt=11/17/2022&pTime=00:00&rDt=12/11/2022&rTime=00:00&resrType=1&vCatId=0&ploc=Al%20Khor%20City&ploc1=&loc=&flight= ] Once you've found the car that will work for you, just hit the “Book Now” option and fill out your personal details. From there you'll get a few add-on offers, and then just pick your payment options. You can reserve your car with a credit card or at the counter. book it online on the website. Also do you need the cars with/without driver needs to be asked initially on the chat. 

Chat ID: RA54S02ICM (Anish): Chat was handled pretty well however for lead generation if the customer says that he has sent the details please check the details on the top under pre chat form and if anything is missing like contact number then we need to ask about it with the country code as well. 

Thanks and Regards, 
Amit