Subject: Tech Support Candidate - Rakesh Kumar
From: Rakesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 06:58:10 -0400

| | Tech Support Test

Name | Rakesh Kumar
E-mail | [email-masked]
Phone Number | (91) 9664152770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Evision technoverse | Desktop support | 5th April 2021 | 13000
Previous Employer 1 | Thinksapp pvt ltd | Desktop support | 15 nov 2021 | 16000
Previous Employer 2 | Inknowtech pvt ltd | Senior technical support | 31 mar 2022 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshoot steps:
1.delete all history, cookies, browser.
2.i checked ,is it access or not and I checked did you have access of this particular site or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Troubleshoot steps:
1. checked blutooth drivers working or not.
2. Reset the blutooth drivers.
3. Restart the mobile.

What according to you makes you a good candidate for customer service or technical support job? | Engineers have good knowledge of troubleshoot steps of all kind of system,ms office,active   directory, software installation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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