Subject: Tech Support Candidate - Vibhash Singh
From: Vibhash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 06:56:02 -0400

| | Tech Support Test

Name | Vibhash Singh
E-mail | [email-masked]
Phone Number | (+91) 8447312936
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | MBSAP Technologies Pvt. Ltd. | Sr. Technical Support executive | 1st Feb 2022 | 55000
Previous Employer 2 | Iyogi Technical Services | L2 Technical Associate | Aug 2013 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check the error message and proceed accordingly. If It did not have any useful message, then
2. I will check If I am getting Internet on my computer.
3. I will check If all other websites are opening or not
4. I will try to open website on different browser.
5. I will check Date and Time of the Computer.

These steps should give us the root cause of the problem and we can fix the Issue in given time frame.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth on your speaker and make sure light is flashing.
2. when it is in ready mode, please turn on the Bluetooth on your mobile phone.
3. As soon as speaker get identified by the phone you will get an option to pair the device.
4. Click pair and you will get connected.

What according to you makes you a good candidate for customer service or technical support job? | Well with over 4 years of experience in the same domain and good Technical skills, I know how to fix Issues not just fixing the Issues but also how to provide great Customer service which is Evenly Important in this process. By the grace of God and my hard work I think I have it in me to be a great problem solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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