Subject: Tech Support Candidate - Dhirendra Pandey
From: Dhirendra Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 04:15:21 -0400

| | Tech Support Test

Name | Dhirendra Pandey
E-mail | [email-masked]
Phone Number | (91) 9762700805
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 135, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer Noida | Senior Executive Customer Service | Na | 36
Previous Employer 1 | Capita India Private Limited Pune | Executive Customer Management | September 2018 | 23
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are several steps that needs to be followed:
1). First of all, please check if the spelling is correct or not.
2). If there is no spelling mistake then please check if the internet connection is working properly or not.
3). If still facing the same issue then please try clearing the history, cache memory and history of the browser. Eer.
4). If everything is good then try using a different Browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps that needs to be followed to connect phone with a Bluetooth speaker are mentioned below:
1). Firstly, turn on the button up of the speaker.
2). After that, please turn on the Bluetooth option of the mobile phone.
3). Then, search for the available devices.
4). Once you see the device name of the speaker then please click on it and pair it.
5). After pairing, the speaker will be connected to the phone and you're ready to go.

What according to you makes you a good candidate for customer service or technical support job? | I have enough experience to handle all types of customers. Also, I always make sure that the customer is satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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