Subject: English Language Test - NAVAS SHAREEF NADAKASSERI PUDUVAKKARA
From: NAVAS SHAREEF NADAKASSERI PUDUVAKKARA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 04:15:02 -0400

| | Foreign Language Screening Test

Name | NAVAS SHAREEF NADAKASSERI PUDUVAKKARA    /  (91) 9567134271    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am very sorry to hear about your bad experience with our service. As per the available information to us, the order had been shipped and handed over to Courier Company normally but your given address on courier was wrong. The courier had tried to deliver the order on given address but unfortunately given address was wrong. Sorry for inconvenience and we are ready to resend the product again if you are satisfied and ready to proceed with this order. We are ready to solve your problem; if you provide us the correct address we are ready to resend the same product.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Have a nice day
I am very sorry to hear about your bad experience with us, I understand how irritating this problem is for you. I am going on through your order and definitely we will take action on your complaint. Feeling sorry for the inconvenience caused, we are ready to replace your order with a new unit if you are want to continue with this order, otherwise you can cancel the order and  your money will be refunded to your bank account within three working days. Please show enough kind to let us know about your replay on this order.
Thank you

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