Subject: RE: Zendesk functionality checks
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Wed, 13 Apr 2022 08:05:49 +0000

Hi Ashish,

I think we should check that all these triggers work and if some are needed for additional languages. The webform ones haven't triggered in the last 7 days and not all languages are included.

From: Heta Nyrhinen (HNYR)
Sent: 13. april 2022 09:15
To: Ashish Dabral <[email-masked]>
Subject: RE: Zendesk functionality checks

Hi Ashish,

Would we need to update the trigger so that it would be valid for all tickets?

Could you please also test the chat language recognition and if the field is populated correctly?

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 13. april 2022 08:42
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Zendesk functionality checks

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Hello Heta,

Yes its populte automatically sometime because we have only one trigger for this EPOS L1 English (US)<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Feposaudio.zendesk.com%2Fadmin%2Fobjects-rules%2Frules%2Ftriggers%2F80757508%2Frevisions%2F6&data=04%7C01%7Chnyr%40eposaudio.com%7C10202255683c4b89350908da1d18bd21%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637854289337231627%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=T0fNIAIIOImmKRLo%2BF1yqB1EDgWzZAIPhKT3phTMfaU%3D&reserved=0>. Whenever, this conditions meet it populte automatically.

In ticket #213005 it did not work as conditions did not meet.

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 13, 2022 11:17:40 AM
Subject: Zendesk functionality checks

Hi Ashish,

Would you be able to check these things for me?

  1.  Channel field: Does it populate correctly for tickets started from Chats and Phone calls and also for Webform and Email? Example ticket #213005 it was empty.

  1.  Language field: Does it recognize the language from Chats and populate correctly?