Subject: English Language Test - Anupriya Tiwari
From: Anupriya Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 04:04:22 -0400

| | Foreign Language Screening Test

Name | Anupriya Tiwari     /  (91) 7011961713    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,

Greetings from babyshop.com

I am really sorry for the inconvenience that has been caused to you. Sir as I can check in my system that your package is already shipped and the courier company already tried to deliver it to your address but the address you have mentioned while placing the order seems incorrect so I request you to kindly check the address once again and if the address is not correct kindly share the correct address with me on the same email so that I can update the same in my system and your package will be delivered to you as soon as possible.

Thanks and regards,
Anupriya Tiwari.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

Greetings from homebox team.

I really apologise for the inconvenience that has been caused to you. I will try my best to resolve your issue as soon as possible. Sir as per your request I have checked and I really like to apologise that I will not be able to provide you refund for the damaged cabinet but what I can do for you is that I can place a replacement request for your cabinet and within next 24 to 48 hours your cabinet will be replaced with a new one. If you are ok with it kindly confirm me the same so that I can place the request for replacement of your cabinet as soon as possible.

Thanks and regards,
Anupriya Tiwari

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