Subject: English Language Test - Subhash Chand
From: Subhash Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 03:21:10 -0400

| | Foreign Language Screening Test

Name | Subhash Chand    /  (+91) 9811973117    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Suraj,

Thank you for reaching out to us for the status of your order. As I checked in my system, the courier partner has put remarks that your address is not locatable by them.

We request you to provide the landmark, street number and the block number so that we can notify our courier partner to get the parcel delivered to your address.

We thank you for your patience. We look forward for your response. We will ensure that once the address details are received, we will get it delivered in no time.

Thank you.
Regards,
Subhash Chand
Customer Service Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for writing to us and giving us an opportunity to work together to resolve this issue.

We apologize that you received TV cabinet with scratches on it. However, please do not worry, we will sure notify our courier partner to investigate this so that it does not repeat next time.

We are arranging a reverse pick for the product so our courier partner will visit your address within 48 hours and pick up the product. Our courier agent will help you to repack the product for reverse pick up.

After we receive the product, we will replace it with the new TV cabinet and will make sure that it does not have any faults this time.

Thank you.
Regards,
Subhash Chand
Customer Service, Homebox

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