Subject: Arabic Language Test - ARSHAD NT
From: ARSHAD NT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 03:18:41 -0400

| | Foreign Language Screening Test

Name | ARSHAD NT    /  (91) 09947800568    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Thank you for contacting us.

Iam really sorry for your inconvenience. I have checked your order details and have found out that it hasn&#039;t been due to any mistake on our part. We had dispatched the order on the informed date and handed over to the shipping company. While delivering the product, courier company found out that the address on the courier was wrong. As of now, you can reorder the product with the correct address.

Hope I have resolved your issue.
Feel free to contact us if you have any further queries.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Thank you for contacting us.

Since it had been more thank a week since you purchased it and bad been already installed, your issue comes under the warranty pertaining to your particular product. I have forwarded your issue to the warranty team. They will contact you within 24 hours.

In the meantime, feel free to contact us for further queries.

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