Subject: Tech Support Candidate - Raghwesh Yadav
From: Raghwesh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 03:06:15 -0400

| | Tech Support Test

Name | Raghwesh Yadav
E-mail | [email-masked]
Phone Number | (091) 7054617944
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Barula sector 49 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | H&H mechtech pvt limited | SITE ENGINEER | 30/05/2022 | 24000
Previous Employer 1 | KOTAK MAHINDRA BANK | ACCOUNT ACQUISITION MANAGER | 01/10/2020 | 18600
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will refresh the page. If it does not work , I will check my net connectivity, if it does not work, I will restart my system, if  it also does not work , I will check if the mentioned website is down for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1.TURN ON BLUETOOTH OF BOTH DEVICE AND CLICK ON THE AVAILABLE DEVICE IN YOUR MOBILE PHONE AND CONNECT THE DESIRED BLUTOOTH SPEAKER.

What according to you makes you a good candidate for customer service or technical support job?

1.I am good in listening.
2.Very dedicated towards my work
3.I use to upgrade myself timley.
4.Learning is passion.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |