Subject: English Language Test - Sameer Khan
From: Sameer Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 02:58:40 -0400

| | Foreign Language Screening Test

Name | Sameer Khan    /  (+91) 9958298574    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We extremely apologize for the inconvenience caused to you. Be rest assured, as I will be taking care of your concern further. As I can check the order has dispatched on the sam day on which it has placed at your above given address. But somehow, there is a miscommunication from courier personnel with which they had remarked for wrong address. The same I had escalated to the courier people and I can assure you that order will get delivered in tentatively next 24 hours as I am arranging delivery of your order on priority basis by speaking personally to courier people.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

We apologise for the inconvenience caused to you. Thank you for writing to us.

Your concern has been raised further, our escalation team will speak with you in next 2 hours and will provide you the best possible resolution. I shall be thankful for the time you allowed to me to provide you the proper feedback.

Best Regards
Team Homebox

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