Subject: English Language Test - Jayadev Nayak
From: Jayadev Nayak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 02:53:34 -0400

| | Foreign Language Screening Test

Name | Jayadev Nayak    /  (+91) 9716870929    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Warm Greetings from( company name)
I apologize for inconvenience cuse. I would like informed to you. Our delivery agent unable to reach your address is this correct address you providing you don't worry about it I will reschedule again from my end.

Thank you for patience you can track your order by our app

Regard
Jayadev Nayak

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Warm Greetings from Homeboz l!
I apologize for this your face in the issue with our product. As per your order was sending to you product if you are facing this issue I can replace your product if you agree with that so I can replace it new one

Kindly corporate

Thanking and regards
Jayadev Nayak
Homebox Team

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