Subject: Re: Zendesk functionality checks
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Date: Tue, 12 Apr 2022 23:42:08 -0700 (MST)

Hello Heta, 

Yes its populte automatically sometime because we have only one trigger for this [ https://eposaudio.zendesk.com/admin/objects-rules/rules/triggers/80757508/revisions/6 | EPOS L1 English (US) ] . Whenever, this conditions meet it populte automatically. 

In ticket #213005 it did not work as conditions did not meet. 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, April 13, 2022 11:17:40 AM 
Subject: Zendesk functionality checks 

Hi Ashish, 

Would you be able to check these things for me? 

    1. Channel field: Does it populate correctly for tickets started from Chats and Phone calls and also for Webform and Email? Example ticket #213005 it was empty. 

    1. Language field: Does it recognize the language from Chats and populate correctly?