Subject: Zendesk functionality checks
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Wed, 13 Apr 2022 05:47:40 +0000

Hi Ashish,

Would you be able to check these things for me?

  1.  Channel field: Does it populate correctly for tickets started from Chats and Phone calls and also for Webform and Email? Example ticket #213005 it was empty.

  1.  Language field: Does it recognize the language from Chats and populate correctly?