Subject: Arabic Language Test - Abdul Awwal
From: Abdul Awwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 01:26:39 -0400

| | Foreign Language Screening Test

Name | Abdul Awwal    /  (+91) 9628614932    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | In this situation it is not possible to deliver the things due to wrong address and courier man will also return it so before dispatch we could change the  address but after it it will be not possible so will contact the customer and say please cancel first aftar that book again for correct address
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I will say the customer that sorry sir to return money is against company policy but nearly I will replace it and i know such as company gives the guarantee atleast 3 or 6 month like this we can handle it very easily

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