Subject: Daily performance summary for LiveSalesman team for Apr 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 09:11:03 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 7 | 44 | 1 | 52
Faisal Abdullah | 0 | 4 | 17 | 0 | 21
Mohad Kmali | 0 | 18 | 0 | 0 | 18
Rayan Suliman | 0 | 0 | 27 | 0 | 27
Syed Ataullah | 0 | 11 | 0 | 0 | 11
Malek Hosan | 0 | 2 | 8 | 0 | 10
Ali hazzaa | 0 | 7 | 58 | 2 | 67
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 7 | 15 | 0 | 22
Abdallah Ahemad | 0 | 34 | 0 | 6 | 40
Asma Alotaibi | 0 | 1 | 84 | 4 | 89
Md Yahya | 0 | 1 | 0 | 1 | 2
Sultan Motawa | 0 | 7 | 35 | 1 | 43
taher Mohammad | 0 | 7 | 36 | 0 | 43
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 1 | 4 | 5
Grand Total | 0 | 106 | 325 | 19 | 450

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 51
| Delivery Related | Day of Delivery - Status | 19
| | Delayed Delivery (Furniture) | 14
| | Delayed Delivery (HH) | 4
| | Delivery Status | 28
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Delay collection | 1
Customer Services Total | | | 121
Live Sales | Pre-Sale | Help in completing the order | 1
| | Live assist | 2
Live Sales Total | | | 3
No Answer | (blank) | (blank) | 1
No Answer Total | | | 38
No Answer | No Answer | No Answer | 37
PreSales | Product Related | (blank) | 26
| | Pricing | 1
| | Product Specification | 12
PreSales Total | | | 39
Grand Total | | | 201

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 0 | 2
Jok Kuol | 0 | 1 | 1 | 0 | 0 | 0 | 2
Grand Total | 0 | 1 | 1 | 1 | 1 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 3 | 3 | 2 | 1 | 34 | 45
Malek Hosan | 1 | 1 | 1 | 0 | 2 | 19 | 24
! Hassan Saeed | 1 | 3 | 0 | 9 | 0 | 4 | 17
Mohiuddin Lsm | 1 | 6 | 4 | 2 | 8 | 17 | 38
Naji Shabanh | 5 | 6 | 1 | 6 | 4 | 13 | 35
Ali Ibraheem | 1 | 2 | 0 | 0 | 0 | 10 | 13
Doaa Almutawa | 8 | 1 | 1 | 31 | 6 | 7 | 54
Asma Alotaibi | 2 | 5 | 4 | 8 | 13 | 6 | 38
Rayan Suliman | 0 | 0 | 0 | 0 | 3 | 9 | 12
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 4 | 4
Abdallah Ahemad | 10 | 3 | 8 | 5 | 10 | 5 | 41
Mohad Kmali | 5 | 9 | 8 | 6 | 1 | 3 | 32
Jaber Almarri | 3 | 4 | 0 | 2 | 3 | 2 | 14
Abdullah Abuthnain | 1 | 0 | 1 | 0 | 0 | 2 | 4
Khaled Sufian | 3 | 5 | 0 | 6 | 1 | 1 | 16
Abdullah Otaibi | 7 | 0 | 2 | 1 | 0 | 1 | 11
Faisal Abdullah | 3 | 3 | 2 | 1 | 4 | 0 | 13
Syed Ataullah | 1 | 0 | 0 | 0 | 1 | 0 | 2
Sultan Motawa | 4 | 2 | 0 | 3 | 2 | 0 | 11
taher Mohammad | 2 | 1 | 0 | 1 | 0 | 0 | 4
Md Yahya | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 63 | 54 | 35 | 83 | 59 | 137 | 431

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 5 | 9
Naji Shabanh | 0 | 0 | 0 | 1 | 0 | 3 | 4
Ali hazzaa | 3 | 1 | 0 | 0 | 1 | 3 | 8
Mohiuddin Lsm | 7 | 4 | 5 | 5 | 1 | 2 | 24
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 6 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sultan Motawa | 9 | 2 | 0 | 1 | 0 | 1 | 13
Ali Ibraheem | 1 | 1 | 1 | 7 | 2 | 1 | 13
Mohad Kmali | 9 | 1 | 1 | 2 | 0 | 2 | 15
! Hassan Saeed | 10 | 3 | 0 | 9 | 0 | 1 | 23
Abdallah Ahemad | 8 | 2 | 1 | 4 | 1 | 1 | 17
Asma Alotaibi | 3 | 1 | 0 | 2 | 1 | 0 | 7
Abdullah Abuthnain | 3 | 0 | 0 | 1 | 1 | 0 | 5
Jaber Almarri | 8 | 2 | 2 | 0 | 1 | 0 | 13
Khaled Sufian | 4 | 1 | 3 | 4 | 0 | 0 | 12
Abdullah Otaibi | 10 | 2 | 0 | 2 | 0 | 0 | 14
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Doaa Almutawa | 18 | 1 | 1 | 1 | 0 | 0 | 21
taher Mohammad | 14 | 4 | 10 | 0 | 0 | 0 | 28
Md Yahya | 4 | 0 | 2 | 0 | 0 | 0 | 6
Faisal Abdullah | 12 | 4 | 1 | 0 | 0 | 0 | 17
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 136 | 29 | 28 | 39 | 9 | 26 | 267

Please feel free to reach out for any further clarifications.