Subject: Daily performance summary for LiveSalesman team for Apr 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 09:05:59 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 2 | 0 | 3 | 11
Aws Adra | 0 | 5 | 44 | 0 | 8 | 57
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 5 | 31 | 0 | 14 | 50
Abu Sufian | 7 | 7 | 34 | 0 | 0 | 48
Alhamzi Mohammed | 2 | 1 | 3 | 0 | 0 | 6
Ankit Kumar | 5 | 0 | 6 | 0 | 1 | 12
Jok Kuol | 6 | 0 | 26 | 0 | 5 | 37
Amir Aziz | 0 | 6 | 62 | 3 | 1 | 72
Raghwendra Pratap Singh | 0 | 3 | 23 | 0 | 5 | 31
Tathru Nukhu | 0 | 1 | 0 | 0 | 0 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Md Yahya | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 25 | 29 | 231 | 3 | 38 | 326

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 36
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 33
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 20
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 103
No Answer | No Answer | No Answer | 8
No Answer Total | | | 8
PreSales | Other Enquiry | Promo Code | 1
| | Store Availability | 13
| | Store Location | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Time | 1
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 56
PreSales Total | | | 75
Grand Total | | | 186

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 6 | 3 | 8 | 15 | 0 | 1 | 33
Malek Hosan | 2 | 1 | 0 | 9 | 0 | 0 | 12
Ankit Kumar | 8 | 5 | 2 | 4 | 0 | 0 | 19
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 21 | 4 | 2 | 0 | 0 | 0 | 27
Abu Sufian | 2 | 2 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 42 | 15 | 12 | 29 | 0 | 1 | 99

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 2 | 1 | 4 | 0 | 4 | 13
Ankit Kumar | 0 | 0 | 0 | 3 | 2 | 9 | 14
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ahmed Omer | 8 | 2 | 5 | 8 | 3 | 5 | 31
Waseem Ahemad . Khan | 9 | 4 | 2 | 2 | 3 | 5 | 25
Jok Kuol | 0 | 1 | 0 | 1 | 0 | 3 | 5
Abu Sufian | 7 | 1 | 0 | 2 | 3 | 5 | 18
Aws Adra | 2 | 2 | 4 | 2 | 0 | 1 | 11
Raghwendra Pratap Singh | 0 | 1 | 0 | 2 | 2 | 1 | 6
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 5 | 2 | 0 | 0 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 0 | 0 | 0 | 0 | 3
Grand Total | 34 | 17 | 13 | 24 | 13 | 35 | 136

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 1 | 6 | 8
Raghwendra Pratap Singh | 0 | 0 | 0 | 1 | 2 | 2 | 5
Ankit Kumar | 0 | 0 | 0 | 2 | 1 | 5 | 8
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 3 | 2 | 3 | 1 | 2 | 3 | 14
Aws Adra | 1 | 0 | 0 | 1 | 0 | 0 | 2
Waseem Ahemad . Khan | 5 | 1 | 0 | 1 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 0 | 0 | 0 | 4
Ahmed Omer | 5 | 3 | 0 | 0 | 0 | 0 | 8
Grand Total | 18 | 6 | 4 | 6 | 6 | 17 | 57

Please feel free to reach out for any further clarifications.