Subject: Tech Support Candidate - DINESH KUMAR
From: DINESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 16:21:48 -0400

| | Tech Support Test

Name | DINESH KUMAR
E-mail | [email-masked]
Phone Number | (122001) 7990604524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon sctr-38
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
All technical

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Self Bussness | Admin Role | Jan 22 | 50000
Previous Employer 1 | Brilltech Engineering Pvt Ltd | Admin | Dec 21 | 45500
Previous Employer 2 | IT Security India Pvt Ltd | Admin Role | Nov 20 | 38000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I see any website or software problem in the computer, then I would say that fix it quickly, otherwise you may suffer a lot and at the same time the data which is inactive is also inactive.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Open the Settings app.
2 Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3 Select Bluetooth to view the options.
4 Select Pair new device to place the 5Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | "Because I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills." "Because I have the experience and expertise in the area of customer support that is required in this position."
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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