Subject: [email-masked]
From: Yonyx Team <[email-masked]>
To: Ashish <[email-masked]>
Date: Tue, 12 Apr 2022 16:00:12 +0000
List-Id: 7c9d8327afe30e2ddeeb06ab5mc list <7c9d8327afe30e2ddeeb06ab5.252385.list-id.mcsv.net>

How good is it?

View this email in your browser (https://mailchi.mp/yonyx/call-zendesk-macros-from-yonyx-3474924?e=1c46a80945)

** QUALITY OF SERVICE
How good is it?
------------------------------------------------------------
Dear Customer
Every product has features, benefits and limitations all of which are important for customers. We also like to keep tabs on three measures for the overall quality of our service.
1. Number of P1 bugs outstanding in last 3 months - ZERO
2. Total downtime in last 3 months - ZERO (Click Here to Check (https://corp.yonyx.com/yonyx-status) )
3. Responsiveness to support requests (24x7) to [email-masked] in last 3 months
1. 60% of emails received a response within 45 minutes
2. 80% of emails received a response within two hours
3. 100% of emails received a response within 12 hours
4. Average response time for emails was 2.5 hours
5. 80% of issues were resolved with the first email response.

If you are pleased with our level of service, please click the image below a leave us a review!
https://reviews.capterra.com/new/225031?lang=en&utm_source=rcs&utm_campaign=dd52173c-8cb5-4371-b81d-791b1a68d98a

============================================================

Thank You for your ongoing support!
Team Yonyx
** http://corp.yonyx.com (http://corp.yonyx.com/)

Links:
** Read customer reviews (https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

** Write a Review of Yonyx (https://reviews.capterra.com/new/225031/dd52173c-8cb5-4371-b81d-791b1a68d98a?lang=en)
Copyright © 2022 Yonyx, All rights reserved.

Our mailing address is:
Yonyx
640 W. California Avenue, Suite 210
Sunnyvale, CA 94086
USA

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