Subject: Tech Support Candidate - Rakesh Kumar
From: Rakesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 11:16:42 -0400

| | Tech Support Test

Name | Rakesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 8005811521
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Neodocto | Associate Data Analyst Intern | 25 November 2021 | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It depends upon the error. For example it shows internet not connected/ no internet connection,  then i will troubleshoot network settings or i will reset the network settings etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Turn on the Bluetooth on your mobile phone and speaker.
Step 2. Pair the mobile phone with Bluetooth speaker.
Step 3. Play anything after connecting it.

What according to you makes you a good candidate for customer service or technical support job?

I'm always happy to help people. And it's a good thing for me to work in customer service.
I have good knowledge of computer systems and hardwares, and i like to do it from my school days.
I love to solve computer problems/errors from my school days. I'm best fit for the tech support team.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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