Subject: Tech Support Candidate - Priya Saini
From: Priya Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 10:25:54 -0400

| | Tech Support Test

Name | Priya Saini
E-mail | [email-masked]
Phone Number | (91) 8707768482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services | System Engineer | 15 may | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First,Figure out where the problem is.
2.Make sure the internet connection works
3.Check if the website is down for everybody or jus me.
4.Try clearing browser cookies and cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the to[ of the screen of mobile
2.touch and hold bluetooth
3.Tap Pair new device.If you don't find pair new device, check available devices.
4.Pair the device with your device.
5.Connect

What according to you makes you a good candidate for customer service or technical support job?

Passion towards technical support
Availability
Technical knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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