Subject: Tech Support Candidate - ADITYA KATYAYAN
From: ADITYA KATYAYAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 10:15:06 -0400

| | Tech Support Test

Name | ADITYA KATYAYAN
E-mail | [email-masked]
Phone Number | (+91) 9597490612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | LANCESOFT | MANAGEMENT TRAINEE | 31/03/2022 | 18734
Previous Employer 2 | BYJUS | BUSINESS DEVELOPMENT TRAINEE | 22/02/2022 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Scenario 1: First I will check whether I'm connected to internet. If I am then I will open a new tab in the same browser and check to see if I can load www.google.com

If it doesn't work then I will try opening the same in another browser. Based on the result, if i was able to load GOOGLE which means that the problem persist with the browser. So I will try updating the browser if available, and will clear History, Cache and cookies.

Scenario 2: I wasn't able to load GOOGLE at all. It means that the problem is with my internet connectivity. I will take all the necessary steps to resolve the internet connectivity issue. I will try and check the followings to see if my problem gets resolved.
1. Reconnecting with my Internet Service Provider
2. Internet Connection Built-in Troubleshooter
3. Update Network Drivers or Reinstall

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker and make it searchable by pressing the specific button OR press and hold the same.
2. Turn on Bluetooth in my phone and make it searchable.
3. In the Bluetooth search list, look for the speaker name and tap on it to establish a successful connection.

What according to you makes you a good candidate for customer service or technical support job? | I am an internet enthusiast and tech-savvy person. I simply love to interact with computer. I am always fascinated by technology around us. I have been doing basic troubleshooting, hardware upgradations, OS installations, Networking troubleshooting since my college days and I love it. I am a good listener, soft spoken and I pay attention to every minor details. I do possess the strong willingness to learn something new and update myself, if given the opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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