Subject: Tech Support Candidate - Abin Joseph Tomy
From: Abin Joseph Tomy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 07:22:43 -0400

| | Tech Support Test

Name | Abin Joseph Tomy
E-mail | [email-masked]
Phone Number | (+974) 70793365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Qatar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ansar Group of Companies | IT Support | Currently working | QAR 2250 + commission
Previous Employer 1 | Techneurons Consulting Solutions | Associate Programmer | 20/08/2020 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet is available or not
2. Try any other website (eg. www.google.com)
3. Clear the cache and try
4. Try in another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker
2. Turn on Bluetooth
3. Turn on Bluetooth in phone
4. Pair
5. Connect in phone

What according to you makes you a good candidate for customer service or technical support job? | Team player, time management, troubleshooting skill, willingness to learn new, polite dealing with the customers
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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