Subject: Tech Support Candidate - Dhirendra Pandey
From: Dhirendra Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 02:59:28 -0400

| | Tech Support Test

Name | Dhirendra Pandey
E-mail | [email-masked]
Phone Number | (91) 9762700805
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 135, Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer Noida | Senior Executive- Customer Service | Currently working | 36,000
Previous Employer 1 | Capita India Private Limited Pune | Executive Customer Management | September 2018 | 23,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are several steps we need to take to resolve this issue:
1). Please check the spelling because sometimes when we're in hurry, we type out wrong spelling so, typing out a correct spelling might work.
2). If still, it gives error then please check the internet connection as no website will open if there is no internet connection.
3). We can also try clearing the history, cookies and cache memory of the browser.
4). Try using a different browser if rest everything is perfect.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker with a mobile phone:
1). Please switch on the speaker by pressing a button.
2). After that, please turn on the Bluetooth option of the phone and check for all the available devices.
3). Once you see all the available devices, please look out for your speakers name and click on it.
4). After clicking on Bluetooth name of the speaker, please click on pair option and then it will show connected and you're good to go.
5). The phone will be successfully connected and you can listen to music.

What according to you makes you a good candidate for customer service or technical support job? | I have enough work experience to deal with all types of customers in a needful manner. I can easily handle the customer's query and always try to do as much as possible to make sure that the customer is satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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