Subject: English Language Test - ROHIT RAJ
From: ROHIT RAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 01:47:26 -0400

| | Foreign Language Screening Test

Name | ROHIT RAJ    /  (201301) 7204730206    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr/Mrs X,

our courier partner tried to reach at your location but unfortunately our courier partner was unable to find your location the one which you have mentioned.

so kindly check and update your New location again and give us a call on 0000000000 so that our courier partner will try to redeliver your order at your doorstep.

Thank you for your patience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr.Abdul

Sorry for the trouble caused to you but don't worry I'm here to help you.

Please confirm me the same by providing the pictures of the TV cabinet over here.

And our team will get back to you within 24hrs.

Thank you for your patience.

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