Subject: English Language Test - Safeer Ali
From: Safeer Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 01:44:21 -0400

| | Foreign Language Screening Test

Name | Safeer Ali    /  (91) 9633946492    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning,

I hope you and your family doing well.

Upon checking I can see that our delivery team delivered the order at the given address

Thank you for contacting Livesalesman.

Safeer Ali | Customer Support | Livesalesman.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning Abdul,

I hope you and your family doing well.

I am really sorry for the inconvenience caused to you.
I completely understand your concern. I will send a request to our delivery team to exchange the product.

Thank you for contacting Livesalesman.

Safeer Ali | Customer Support | Livesalesman.

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