Subject: Daily performance summary for LiveSalesman team for Apr 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 09:05:30 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 1
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 13 | 44 | 8 | 65
Mohiuddin Lsm | 0 | 18 | 1 | 1 | 20
Abdullah Otaibi | 0 | 7 | 39 | 2 | 48
Faisal Abdullah | 0 | 6 | 40 | 0 | 46
Jaber Almarri | 0 | 9 | 35 | 2 | 46
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 3 | 63 | 3 | 69
Rayan Suliman | 0 | 0 | 30 | 0 | 30
Abu Sufian | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 2 | 0 | 0 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 26 | 2 | 28
Abdallah Ahemad | 0 | 32 | 0 | 9 | 41
Ali Ibraheem | 0 | 1 | 13 | 1 | 15
Khaled Sufian | 0 | 3 | 23 | 0 | 26
Mohad Kmali | 0 | 8 | 27 | 4 | 39
Sultan Motawa | 0 | 5 | 27 | 0 | 32
taher Mohammad | 0 | 13 | 20 | 1 | 34
Ali Alsareti | 0 | 0 | 6 | 0 | 6
Ali hazzaa | 0 | 0 | 1 | 0 | 1
Md Yahya | 0 | 0 | 0 | 5 | 5
Grand Total | 0 | 120 | 396 | 38 | 554

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 71
| Delivery Related | (blank) | 2
| | Damage during delivery | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 5
| | Delivery Status | 37
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | (blank) | 2
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 132
Live Sales | Pre-Sale | Help in completing the order | 2
| | Live assist | 3
| | Promotion guide | 1
Live Sales Total | | | 6
No Answer | (blank) | (blank) | 1
No Answer Total | | | 28
No Answer | No Answer | No Answer | 27
PreSales | (blank) | (blank) | 3
| Other Enquiry | Offers | 24
| | Payment Methods | 1
| | Promo Code | 2
| Product Related | (blank) | 25
| | Product Specification | 15
PreSales Total | | | 70
Grand Total | | | 236

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 2 | 0 | 0 | 2
Jok Kuol | 0 | 1 | 1 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 1 | 2 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 0 | 4 | 3 | 0 | 3 | 34 | 44
Malek Hosan | 3 | 1 | 0 | 0 | 2 | 19 | 25
! Hassan Saeed | 4 | 0 | 4 | 6 | 0 | 3 | 17
Mohiuddin Lsm | 7 | 4 | 1 | 4 | 6 | 16 | 38
Naji Shabanh | 6 | 3 | 4 | 2 | 7 | 10 | 32
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 10 | 12
Doaa Almutawa | 16 | 1 | 7 | 24 | 5 | 7 | 60
Asma Alotaibi | 2 | 5 | 6 | 6 | 11 | 6 | 36
Rayan Suliman | 0 | 0 | 0 | 2 | 1 | 8 | 11
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 3 | 4
Abdallah Ahemad | 11 | 4 | 6 | 6 | 6 | 5 | 38
Mohad Kmali | 8 | 10 | 7 | 4 | 1 | 3 | 33
Jaber Almarri | 4 | 3 | 0 | 2 | 4 | 1 | 14
Abdullah Abuthnain | 2 | 0 | 1 | 0 | 1 | 1 | 5
Khaled Sufian | 5 | 3 | 0 | 6 | 1 | 1 | 16
Abdullah Otaibi | 6 | 1 | 1 | 1 | 0 | 1 | 10
Faisal Abdullah | 3 | 5 | 0 | 3 | 2 | 0 | 13
Syed Ataullah | 1 | 0 | 0 | 0 | 1 | 0 | 2
Sultan Motawa | 3 | 2 | 0 | 3 | 2 | 0 | 10
Md Yahya | 7 | 0 | 1 | 0 | 0 | 0 | 8
taher Mohammad | 3 | 0 | 1 | 0 | 0 | 0 | 4
Grand Total | 93 | 46 | 42 | 69 | 54 | 128 | 432

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 5 | 6
Naji Shabanh | 0 | 0 | 0 | 1 | 0 | 3 | 4
Ali hazzaa | 0 | 2 | 0 | 0 | 1 | 2 | 5
Mohiuddin Lsm | 13 | 5 | 2 | 4 | 2 | 2 | 28
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 6 | 7
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Sultan Motawa | 5 | 2 | 1 | 0 | 0 | 1 | 9
Ali Ibraheem | 1 | 2 | 1 | 7 | 1 | 1 | 13
Mohad Kmali | 2 | 0 | 1 | 2 | 2 | 0 | 7
! Hassan Saeed | 5 | 0 | 1 | 9 | 2 | 0 | 17
Abdallah Ahemad | 4 | 0 | 2 | 2 | 1 | 0 | 9
Asma Alotaibi | 2 | 1 | 2 | 0 | 1 | 0 | 6
Abdullah Abuthnain | 3 | 0 | 0 | 1 | 1 | 0 | 5
Jaber Almarri | 11 | 3 | 0 | 1 | 1 | 0 | 16
Khaled Sufian | 5 | 3 | 1 | 3 | 0 | 0 | 12
Abdullah Otaibi | 8 | 0 | 0 | 2 | 0 | 0 | 10
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Doaa Almutawa | 20 | 0 | 2 | 0 | 0 | 0 | 22
taher Mohammad | 14 | 9 | 4 | 0 | 0 | 0 | 27
Md Yahya | 0 | 1 | 1 | 0 | 0 | 0 | 2
Faisal Abdullah | 14 | 2 | 0 | 0 | 0 | 0 | 16
Ali Alsareti | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 113 | 30 | 19 | 32 | 13 | 21 | 228

Please feel free to reach out for any further clarifications.