Subject: Daily performance summary for LiveSalesman team for Apr 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 09:02:38 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 18 | 2 | 30 | 0 | 4 | 54
Raghwendra Pratap Singh | 0 | 1 | 30 | 0 | 5 | 36
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 2 | 2 | 12 | 0 | 5 | 21
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 2 | 2 | 42 | 0 | 0 | 46
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 10 | 2 | 5 | 0 | 0 | 17
Ahmed Omer | 0 | 10 | 12 | 0 | 19 | 41
Alhamzi Mohammed | 0 | 2 | 15 | 0 | 0 | 17
Amir Aziz | 0 | 4 | 58 | 0 | 0 | 62
Aws Adra | 0 | 1 | 10 | 0 | 0 | 11
Malek Hosan | 0 | 0 | 0 | 11 | 0 | 11
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali Alsareti | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Md Yahya | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 32 | 26 | 214 | 11 | 33 | 316

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 47
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 4
| Product Complaint | Complaint within Warranty | 16
| Refunds and Cancelations | Cancelation | 6
| | Refunds after Return | 3
| | Return Request Initiation | 2
Customer Services Total | | | 83
Live Sales | Pre-Sale | Promotion guide | 1
Live Sales Total | | | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | (blank) | 2
| | Offers | 2
| | Store Availability | 3
| | Store Location | 2
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 1
| | Product Specification | 70
PreSales Total | | | 83
Grand Total | | | 172

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 3 | 9 | 12 | 0 | 1 | 29
Malek Hosan | 2 | 1 | 5 | 4 | 0 | 0 | 12
Ankit Kumar | 7 | 6 | 5 | 0 | 0 | 0 | 18
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 24 | 4 | 0 | 0 | 0 | 0 | 28
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 42 | 14 | 20 | 16 | 0 | 1 | 93

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 0 | 3 | 3 | 0 | 4 | 14
Ankit Kumar | 1 | 0 | 1 | 1 | 2 | 9 | 14
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ahmed Omer | 11 | 3 | 3 | 10 | 2 | 5 | 34
Waseem Ahemad . Khan | 6 | 2 | 1 | 2 | 3 | 4 | 18
Abu Sufian | 2 | 2 | 0 | 2 | 4 | 3 | 13
Aws Adra | 3 | 3 | 2 | 2 | 0 | 1 | 11
Jok Kuol | 2 | 0 | 1 | 1 | 1 | 1 | 6
Raghwendra Pratap Singh | 1 | 0 | 0 | 2 | 2 | 0 | 5
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 3 | 2 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 36 | 14 | 11 | 23 | 14 | 29 | 127

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 6 | 7
Raghwendra Pratap Singh | 0 | 0 | 0 | 1 | 3 | 1 | 5
Ankit Kumar | 0 | 0 | 2 | 0 | 0 | 5 | 7
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 1 | 1 | 3 | 0 | 2 | 3 | 10
Aws Adra | 0 | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 3 | 0 | 2 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 1 | 0 | 0 | 0 | 5
Ahmed Omer | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 16 | 1 | 9 | 1 | 6 | 16 | 49

Please feel free to reach out for any further clarifications.