Subject: Tech Support Candidate - Prabjot Singh
From: Prabjot Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Apr 2022 08:59:17 -0400

| | Tech Support Test

Name | Prabjot Singh
E-mail | [email-masked]
Phone Number | (91) 7677795504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mahipalpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Google sheets, sky port aodb, go now day of departure

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | | |
Previous Employer 1 | Indigo airlines | Airport operations & customer service executive | 11 Feb 2022 | 35000
Previous Employer 2 | Hdfc life | Business development manager | 2 may 2017 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try to open the website on another browser eg. Firefox, safari, chrome, opera, internet explorer
2. See if the problem is on my end or ndtv i.e. website could be down
3. Browse a cached version of the page
4. Browse in incognito mode
5. Disable add-ons and other interfering software
6. Make sure cookies are enabled
7. Refresh the page
8. Clear cache
9. Restart current Web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open settings
2. Select 'bluetooth'
3. Make sure my iphones Bluetooth is on
4. Make my speaker available to pair
5. Find my speaker under 'other devices' on iphone and tap it to connect

What according to you makes you a good candidate for customer service or technical support job?

1. Listens carefully to the customer issue and have strong characteristic and good and sound customer service
2. Troubleshoots customer issue patiently and politely
3. Must have detailed knowledge of the system hardware and software
4. Must have high concentration and pay attention to detail
5. Should be a people person, have great communication skills and should be able to build a good rapport with clients
6. Should be able to work at odd hours or overtime
7. Must have a logical mind
8. Should be willing to learn continuously

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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