Subject: English Language Test - Mohamed Ibrahim
From: Mohamed Ibrahim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Apr 2022 05:01:17 -0400

| | Foreign Language Screening Test

Name | Mohamed Ibrahim    /  (600080) 9176829207    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir, Here is xxxx as customer support executive. We heartily regret for your inconvenience that you are facing now. we ensure that your order had shipped in  the date of your order. We also ensure that  your order had reached the courier office. But they found it to hard to reach your address as per you did provide.
we are sorry for our mistake that we did not confirm your address. So make sure that address you had provided is correct Or let us know about your modified address . We again sorry for your inconvenience .
Feel free to contact us . We are here to support you . Thank you for your reaching babyshop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul ,here is xxxx as customer support executive. We heartily regret for our mistake.  We are always consider customer's quarries .Kindly, read the policy of our company , if there is any damage or is there is any problem in our product  we will modify those product within one week. Don't worry .
Make sure that product was bought within one week , kindly let us know about the purchase date of the product . We again sorry for your inconvenience .Feel free to contact us . We are here to support you.  Thank you for your reaching babyshop.com.

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