Subject: Tech Support Candidate - Mayank Sukhija
From: Mayank Sukhija <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Apr 2022 03:40:22 -0400

| | Tech Support Test

Name | Mayank Sukhija
E-mail | [email-masked]
Phone Number | (011) 8595156643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BITS AND BYTES INTEGRATORS PVT LTD | TECHNICAL SUPPORT TEAM LEAD | | 25000
Previous Employer 1 | CAERTEL INFOTECH LTD | TECHNICAL SUPPORT ENGINEER | 16 AUGUST 2017 | 9000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly,Many basic problems can be solved simply by restarting the device.
2. If problem not solved so i will clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
3. I will also check the Internet connectivity of my Pc with internet devices.
4. At last i will check the same website(www.ndtv.com) on another Pc or device. If website is not working on another Device also so 100% website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly,Put the speaker in pairing mode.
Secondly,Switch on Bluetooth on mobile phone.
Thirdly,Wait for the phone to connect.
At last,Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job?

When it comes to technical support, it is pretty different from the usual customer service where you just need to know the complaint or issue and forward it to the complaints department or provide an extension where another person would be responsible for solving the issue.

In technical support, you have to understand the core issue and if you could provide a solution instantly it wouls be great. A number of customers really aren’t techies so you’ll have to be patient and try to get to the root cause of the issue. Once you know whats the problem and you are unable to resolve it you have to contact the concerned department or person and explain the issue yourself alongwith the technical understanding instead of just forwarding the customer’s call or complaint. In addition, you have to get back to the customer and explain the problem in an easy to understand manner. By practicing these techniques you would surely get a great response from your customers and your organization

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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