Subject: Daily performance summary for LiveSalesman team for Apr 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Apr 2022 09:12:48 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 3 | 67 | 0 | 70
Abdullah Otaibi | 0 | 7 | 39 | 1 | 47
Faisal Abdullah | 0 | 10 | 33 | 0 | 43
Jaber Almarri | 0 | 7 | 37 | 1 | 45
Mohad Kmali | 0 | 7 | 18 | 4 | 29
Rayan Suliman | 0 | 0 | 27 | 0 | 27
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 0 | 0 | 1
Doaa Almutawa | 0 | 8 | 52 | 7 | 67
Asma Alotaibi | 0 | 2 | 1 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 0 | 1 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 21 | 1 | 1 | 23
Ali hazzaa | 0 | 1 | 0 | 0 | 1
Abdallah Ahemad | 0 | 10 | 0 | 2 | 12
Ali Alsareti | 0 | 1 | 31 | 0 | 32
Khaled Sufian | 0 | 7 | 28 | 0 | 35
Mohiuddin Lsm | 0 | 6 | 35 | 1 | 42
Sultan Motawa | 0 | 2 | 44 | 3 | 49
taher Mohammad | 0 | 22 | 4 | 2 | 28
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 4 | 0 | 4
Naji Shabanh | 0 | 0 | 5 | 1 | 6
Md Yahya | 0 | 0 | 0 | 2 | 2
Grand Total | 0 | 118 | 426 | 26 | 570

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 99
| Delivery Related | (blank) | 3
| | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 58
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 1
| | Refund for Other reason | 3
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 183
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 1
Live Sales Total | | | 2
No Answer Total | | | 25
No Answer | No Answer | No Answer | 25
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
| | Offers | 22
| | Payment Methods | 1
| | Store Availability | 3
| | Store Location | 2
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 24
| | Pricing | 1
| | Product Specification | 19
PreSales Total | | | 77
Grand Total | | | 287

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 2 | 0 | 0 | 2
Jok Kuol | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 1 | 0 | 2 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 3 | 1 | 0 | 0 | 5 | 30 | 39
Malek Hosan | 2 | 1 | 0 | 0 | 5 | 16 | 24
! Hassan Saeed | 4 | 0 | 3 | 5 | 2 | 2 | 16
Mohiuddin Lsm | 3 | 4 | 2 | 7 | 5 | 16 | 37
Naji Shabanh | 8 | 2 | 5 | 2 | 7 | 10 | 34
Ali Ibraheem | 1 | 0 | 0 | 0 | 1 | 8 | 10
Doaa Almutawa | 7 | 1 | 17 | 19 | 3 | 7 | 54
Asma Alotaibi | 4 | 4 | 7 | 6 | 8 | 5 | 34
Rayan Suliman | 0 | 0 | 0 | 2 | 2 | 10 | 14
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 3 | 4
Abdallah Ahemad | 6 | 9 | 3 | 4 | 6 | 2 | 30
Mohad Kmali | 15 | 10 | 3 | 5 | 2 | 1 | 36
Jaber Almarri | 5 | 0 | 0 | 2 | 4 | 1 | 12
Ali Alsareti | 0 | 0 | 0 | 2 | 2 | 1 | 5
Abdullah Abuthnain | 0 | 1 | 0 | 0 | 2 | 1 | 4
Khaled Sufian | 3 | 0 | 1 | 3 | 2 | 0 | 9
Abdullah Otaibi | 1 | 2 | 0 | 1 | 1 | 0 | 5
Faisal Abdullah | 3 | 2 | 0 | 5 | 1 | 0 | 11
Syed Ataullah | 1 | 0 | 0 | 0 | 1 | 0 | 2
Sultan Motawa | 3 | 0 | 1 | 3 | 1 | 0 | 8
Md Yahya | 3 | 1 | 0 | 0 | 0 | 0 | 4
taher Mohammad | 3 | 0 | 1 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 76 | 38 | 43 | 66 | 61 | 113 | 397

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 5 | 6
Naji Shabanh | 0 | 0 | 0 | 1 | 0 | 3 | 4
Ali hazzaa | 0 | 3 | 3 | 0 | 2 | 7 | 15
Mohad Kmali | 5 | 1 | 2 | 1 | 2 | 1 | 12
Mohiuddin Lsm | 9 | 9 | 2 | 3 | 2 | 2 | 27
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 6 | 7
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Sultan Motawa | 5 | 0 | 1 | 0 | 0 | 1 | 7
Jaber Almarri | 8 | 2 | 0 | 4 | 0 | 1 | 15
Ali Ibraheem | 1 | 1 | 2 | 6 | 1 | 1 | 12
! Hassan Saeed | 19 | 2 | 4 | 7 | 1 | 0 | 33
Abdallah Ahemad | 4 | 0 | 0 | 1 | 1 | 0 | 6
Asma Alotaibi | 3 | 0 | 2 | 0 | 1 | 0 | 6
Ali Alsareti | 5 | 3 | 3 | 1 | 0 | 0 | 12
Abdullah Abuthnain | 2 | 0 | 1 | 2 | 0 | 0 | 5
Khaled Sufian | 10 | 4 | 2 | 4 | 0 | 0 | 20
Abdullah Otaibi | 9 | 0 | 2 | 1 | 0 | 0 | 12
Syed Ataullah | 3 | 0 | 1 | 0 | 0 | 0 | 4
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 7 | 1 | 1 | 0 | 0 | 0 | 9
Rayan Suliman | 0 | 1 | 0 | 0 | 0 | 0 | 1
taher Mohammad | 11 | 13 | 0 | 0 | 0 | 0 | 24
Md Yahya | 0 | 2 | 0 | 0 | 0 | 0 | 2
Faisal Abdullah | 15 | 2 | 0 | 0 | 0 | 0 | 17
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 119 | 45 | 26 | 31 | 11 | 28 | 260

Please feel free to reach out for any further clarifications.