Subject: Tech Support Candidate - Shikha Kumari
From: Shikha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Apr 2022 01:32:17 -0400

| | Tech Support Test

Name | Shikha Kumari
E-mail | [email-masked]
Phone Number | (+91) 9113423276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | A3 Logics | EDI Analyst | 26 march | 13,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will Check the Error
I will Try to resolve the issue
for example if something happened in my computer i simply go to control panel and troubleshoot the things which cause problem. but is something related to network issue and Internet issue then i simply check my network and data.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-simply open my computer
-turn on the Bluetooth
-paired the device
-and this will connected if there having issue then i go to control panel and troubleshoot the hardware.

What according to you makes you a good candidate for customer service or technical support job? | I have good Technical Knowledge. i think i'm the suitable candidate for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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