Subject: Daily performance summary for LiveSalesman team for Apr 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Apr 2022 09:09:05 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 4 | 0 | 1 | 5
Faisal Abdullah | 0 | 4 | 37 | 1 | 42
Jaber Almarri | 0 | 8 | 50 | 2 | 60
Mohad Kmali | 0 | 13 | 19 | 8 | 40
Ankit Kumar | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 8 | 4 | 0 | 12
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
Abdallah Ahemad | 0 | 6 | 0 | 0 | 6
Abdullah Otaibi | 0 | 4 | 26 | 0 | 30
Ali Alsareti | 0 | 6 | 0 | 0 | 6
Ali Ibraheem | 0 | 2 | 20 | 0 | 22
Khaled Sufian | 0 | 5 | 31 | 0 | 36
Mohiuddin Lsm | 0 | 3 | 13 | 0 | 16
Syed Ataullah | 0 | 4 | 0 | 0 | 4
Asma Alotaibi | 0 | 0 | 73 | 0 | 73
Malek Hosan | 0 | 0 | 35 | 0 | 35
Grand Total | 0 | 68 | 308 | 12 | 388

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 53
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 16
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | Refunds after Return | 3
| | Return Request Initiation | 3
Customer Services Total | | | 80
No Answer | (blank) | (blank) | 2
| No Answer | No Answer | 3
No Answer Total | | | 5
PreSales | (blank) | (blank) | 6
| Other Enquiry | Using Shukran Points | 1
| Product Related | Product Specification | 9
PreSales Total | | | 16
Grand Total | | | 101

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 2 | 0 | 0 | 2
Grand Total | 0 | 0 | 0 | 2 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 3 | 1 | 0 | 1 | 6 | 25 | 36
Malek Hosan | 1 | 1 | 0 | 0 | 6 | 18 | 26
Mohiuddin Lsm | 4 | 1 | 2 | 7 | 5 | 15 | 34
Naji Shabanh | 3 | 5 | 0 | 5 | 5 | 9 | 27
Ali Ibraheem | 0 | 0 | 0 | 0 | 1 | 8 | 9
Doaa Almutawa | 2 | 13 | 20 | 10 | 4 | 7 | 56
Asma Alotaibi | 7 | 9 | 4 | 6 | 6 | 5 | 37
Rayan Suliman | 0 | 0 | 0 | 2 | 1 | 11 | 14
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 3 | 4
Abdallah Ahemad | 5 | 9 | 2 | 7 | 6 | 3 | 32
! Hassan Saeed | 0 | 3 | 6 | 0 | 1 | 1 | 11
Mohad Kmali | 19 | 7 | 3 | 3 | 2 | 1 | 35
Jaber Almarri | 6 | 0 | 2 | 0 | 5 | 1 | 14
Abdullah Abuthnain | 0 | 1 | 0 | 0 | 2 | 1 | 4
Khaled Sufian | 1 | 1 | 2 | 3 | 2 | 0 | 9
Abdullah Otaibi | 1 | 1 | 1 | 0 | 1 | 0 | 4
Ali Alsareti | 0 | 0 | 0 | 2 | 2 | 0 | 4
Faisal Abdullah | 7 | 0 | 1 | 6 | 1 | 0 | 15
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 1 | 1 | 2 | 4 | 0 | 0 | 8
Md Yahya | 0 | 1 | 0 | 0 | 0 | 0 | 1
taher Mohammad | 1 | 2 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 62 | 56 | 45 | 56 | 58 | 108 | 385

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 1 | 2 | 0 | 5 | 9
Naji Shabanh | 0 | 0 | 1 | 0 | 0 | 3 | 4
Ali hazzaa | 3 | 6 | 0 | 1 | 2 | 7 | 19
Mohiuddin Lsm | 9 | 9 | 3 | 7 | 0 | 2 | 30
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 6 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 4 | 2 | 1 | 6 | 1 | 1 | 15
Mohad Kmali | 3 | 1 | 2 | 1 | 2 | 0 | 9
Abdallah Ahemad | 1 | 2 | 0 | 1 | 1 | 0 | 5
Asma Alotaibi | 5 | 0 | 3 | 2 | 0 | 0 | 10
Ali Alsareti | 6 | 4 | 1 | 1 | 0 | 0 | 12
Abdullah Abuthnain | 0 | 0 | 2 | 2 | 0 | 0 | 4
Jaber Almarri | 6 | 0 | 0 | 4 | 0 | 0 | 10
! Hassan Saeed | 4 | 3 | 7 | 3 | 0 | 0 | 17
Khaled Sufian | 13 | 2 | 7 | 0 | 0 | 0 | 22
Abdullah Otaibi | 4 | 0 | 3 | 0 | 0 | 0 | 7
Syed Ataullah | 2 | 0 | 1 | 0 | 0 | 0 | 3
Doaa Almutawa | 0 | 1 | 1 | 0 | 0 | 0 | 2
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Rayan Suliman | 0 | 1 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 4 | 1 | 0 | 0 | 0 | 0 | 5
taher Mohammad | 18 | 4 | 0 | 0 | 0 | 0 | 22
Md Yahya | 1 | 1 | 0 | 0 | 0 | 0 | 2
Faisal Abdullah | 9 | 0 | 0 | 0 | 0 | 0 | 9
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 93 | 39 | 33 | 30 | 7 | 25 | 227

Please feel free to reach out for any further clarifications.