Subject: Tech Support Candidate - Gaurav Tomar
From: Gaurav Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 11:46:12 -0400

| | Tech Support Test

Name | Gaurav Tomar
E-mail | [email-masked]
Phone Number | (+91) 9821379995
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Na

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical support associate | Aug 2021 | 26
Previous Employer 1 | Ikya | Executive | Sep 2015 | 12
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check if any update is available or not.

I will clear cache and clear data of browser.

After I will reinstall the browser.

Then I will ask to try on another browser.

After that I will esclate to leavel2

Then

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker.
Put the speaker in pairing mode.
Switch on Bluetooth on mobile  phone.
Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | Experience
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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