Subject: Tech Support Candidate - ANUJ GANGWAR
From: ANUJ GANGWAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 09:58:13 -0400

| | Tech Support Test

Name | ANUJ GANGWAR
E-mail | [email-masked]
Phone Number | (91) 6395437604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NEAR NIRULA HOTEL SECTOR 2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | JIFFY INFOSOLUTION PVT LTD | IT ENGINEER | 4 APRIL 2022 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* First check the error on the screen what error is showing during loading the page.
*May be the DNS is incorrect.
*May be website is not access able for everyone.
*We can set no proxy option for reload the page.
*Check weather network is connected properly or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:Open settings of your mobile phone.
Step 2:Click on Bluetooth or Connection Option.
Step 3:On your Bluetooth speaker device.
Step 4:Serach for the name of the Bluetooth speaker.
Step 5:Select that device and click on Connect.

What according to you makes you a good candidate for customer service or technical support job?

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

5 - You should be a good troubleshooter.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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