Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 9 Apr 2022 06:06:46 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: RAP05XMDR0 (Jason ): Travel advisor is a terminology used for travel agents so we need to follow the protocols required for them and give them the link:https://jaywaytravel.com/travel-agents to check details online and answer their queries accordingly. 

Chat ID: RAV17MCSQW (Harsh ): Chat was handled absolutely well and as per process guidelines. 

Chat ID: RAX1CZPP17 (Harsh ): Chat was handled really w ell and as per process protocols however missed to respond to the customer's query: " It's our first trip to Italy so we need a curated and personalized plan" and needed to just mention "sure". 

No missed/abandoned chats. 

Thanks and Regards 
Amit