Subject: Tech Support Candidate - Rishabh Pandey
From: Rishabh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 05:15:33 -0400

| | Tech Support Test

Name | Rishabh Pandey
E-mail | [email-masked]
Phone Number | (70079) 66005
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Kabra extrusion technik pvt ltd | Graduate engineer trainee | March 31,2022 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you see any of these error messages, it might just be a problem with cache:

The connection was interrupted
The connection was reset
The connection has timed out
Try clearing cookies and cache
Do these steps and then reload the website you're having trouble with.

Click on the menu button to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.
If clearing cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth of both speaker and mobile phone.
2. Pair both devices with Bluetooth.
3. Now, connection process is completed.

What according to you makes you a good candidate for customer service or technical support job?

Everyone has their own special ability to do their job in a better way and I feel that I too have that ability which makes me a special candidate for this job. So I am going to tell you why I am special for this job,
Actually, I can connect with people easily which helps me to understand their problem basically it is customer service so it is very important to connect with our customer and make them believe that I can solve your problem. So I am a good candidate for this job.
Thank you

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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