Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 05:02:48 -0400

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9818851701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayu Vihar Phase-2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Technical agent | Currently working here | 25,000/-
Previous Employer 1 | Iquor | Senior collections agent | October 2020 | 24,000/-
Previous Employer 2 | Bestseller India Retail | Floor Manager | 2019 | 35,000/-

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) Try on another browser
2.)Clear cache and cookies
3.)Go on to advance troubleshooting option where the error code is reflecting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.)Turn on Bluetooth on speaker
2.)Turn on Bluetooth on phone.
3.)Start searching new device on phone.
4.)Click on connect when we see the Speaker's bluetooth name.

What according to you makes you a good candidate for customer service or technical support job?

1.)Because I enjoy giving technical support to other people.
2.)It gives me an opportunity to improve my own knowledge
3.)It gives me happiness when I give resolutions to the customers who were facing the problem.
4.)Its fun.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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