Subject: Tech Support Candidate - Rahul krishna
From: Rahul krishna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 03:43:40 -0400

| | Tech Support Test

Name | Rahul krishna
E-mail | [email-masked]
Phone Number | (+91) 8103436094
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Muzaffarpur, bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technology | Analyst | | 16590
Previous Employer 1 | Collabera | Analyst | | 15500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-will check the internet connection.
-open a new tab and will check if we can load another website.
-will open another browser and try to open the error site.
-

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-switch on the speaker and put the speaker in pairing mode.

-Switch on Bluetooth on mobile phone.

-Wait for the phone to connect.

-Connect and start playing.

What according to you makes you a good candidate for customer service or technical support job?

As i am working in the technical support from the past 15 month. So, i know how to deal with the customer. And i also have a knowledge in Windows
as i am working there from the past 2 month and learning new things. Apart from these, I know how to work in the difficult situation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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