Subject: Tech Support Candidate - Archit Kumar Mishra
From: Archit Kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 03:08:12 -0400

| | Tech Support Test

Name | Archit Kumar Mishra
E-mail | [email-masked]
Phone Number | (+91) 9369067226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I currently stay in mamura near sector 59 metro station.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer support executive | Currently working | 29700
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

While opening a website on my browser, if I get an error so as a computer user, first of all, will check the internet connection, if it is good then will do following steps:
. Clear caches and cookies of the browser.
. Close all the tabs of the browser that are running.
. Then will try to open the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps to connect a Bluetooth speaker to my phone:
. Power on the Bluetooth speaker.
. Open Bluetooth of my phone.
. Select the speaker name from the list of available devices.
. Bluetooth speaker is connected successfully to my phone.

What according to you makes you a good candidate for customer service or technical support job?

I have good communication skill, can easily connect with the customer's problem and issues and try to solve them in most friendly way and satisfy them with the resolution I provide. I have good patience so I'm able to calm down the customer's anger and give full time listening to their issues and then work accordingly on it to resolve it. I sound technically good as I have basic knowledge of
the technical issues that customers face with their gadgets or appliances. These are some of the points than makes me good candidate for the customer service or technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |